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Below is a list of some of the common questions frequently asked to our service personnel.

WHAT HAPPENS WHEN I PLACE A ClikFIX SERVICE REQUEST?

A ClikFIX representative is available 24/7 to listen to your needs and to forward your service request to the appropriate Bentall Kennedy personnel. They are committed to responding to your request within one business day for all non-urgent requests.

WHAT IF I NEED IMMEDIATE ASSISTANCE?

IN THE EVENT OF A FIRE OR LIFE THREATENING SITUATION - CALL 911 IMMEDIATELY BEFORE CALLING CLIKFIX.

When a service request is urgent (i.e. loss of heat, major water leak, sewer back-up, toilet repair if only one toilet in the suite, refrigerator failure or breach of security), CONTACT CLIKFIX BY PHONE. All urgent requests are dispatched immediately to the appropriate Bentall Kennedy personnel.

WHY SHOULD I CALL ClikFIX INSTEAD OF THE SITE OFFICE?

All service requests should be placed through ClikFIX so that they can be logged, dispatched and tracked through an automated tracking system. This tracking mechanism allows Bentall Kennedy to regularly review its practices - to make sure response times meet and exceed your expectations.

WHAT ARE SOME COMMON SERVICE REQUESTS?

Typical service requests include: leaking faucets, slow drains, appliance problems, pests, problematic neighbours, parking issues, common area cleaning or maintenance.

WHEN WILL YOU ENTER MY SUITE?

When placing your service request please let us know if you give permission for Bentall Kennedy personnel to enter your suite to complete your request. If you require 24 hours notice or want to schedule a specific time to meet with the staff, let us know at the time of your request. Bentall Kennedy will not enter your suite without receiving your prior consent or providing you with 24 hours notice for access unless there is an emergency in your suite.

CAN I TRACK MY REQUEST?

Yes! Simply request a tracking number at the time of your service request and one will be assigned to you for future reference.

HOW DO I LEARN MORE ABOUT ClikFIX?

Please feel free to call 1-855-ClikFIX (254-5349) or email service@ClikFIXresident.com. We'd be happy to answer any additional questions you may have.

ClikFIX also supports OFFICE, RETAIL and INDUSTRIAL properties. Click here to be redirected to our Tenant Services site.

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